![]() ![]() The Consumer Contracts Regulations entitles you to key cancellation rights when you enter into contracts at a distance over the phone, online, from a catalogue. **The Consumer Contracts Regulations 2013 (applicable to distance selling) Shops are not required by law to have a returns policy. * The Consumers Rights Act 2015 (applicable to items bought in-store) You can only return store-bought non-faulty goods for an exchange or refund if the retailer has a returns policy. If the attempt at a repair or replacement is unsuccessful, you can then claim a refund, or a price reduction if you wish to keep the product. ![]() You can choose whether you want the goods to be repaired or replaced, but the retailer can refuse if they can show that your choice is disproportionately expensive compared with the alternative. The retailer has one opportunity to repair or replace any goods which are of unsatisfactory quality, unfit for purpose or not as described. After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement. ![]() This right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later). The Consumer Rights Act gives you the right to ask for a refund, repair or replacement if something you buy develops a fault. Any item bought between 1 November and 24 December can be returned up until 18 January. Refunds may take up to 7 days to be processed.Ĭhristmas returns policy - We’ve extended our usual return time limit just for the festive season. You are liable for all postage costs and these will not be refunded as part of the return. To facilitate a speedy refund, please complete our RETURNS FORM, which should be included with your parcel. We cannot be held accountable, and therefore cannot offer a refund/exchange, if we do not receive the item. Please use a signed for service via a reputable courier, such as Royal Mail for smaller items and courier for larger item with adequate insurance to cover the value of the item. Items must be sent back to us unused, in their original packaging and with all labels attached within 28 days of receipt. Refunds are not offered on items bought with a gift voucher.Ĭhristmas returns policy - We’ve extended our usual return time limit just for the festive season. ![]() GIFT VOUCHERS – Customers returning items which were purchased with a gift voucher will be offered a credit note or goods to the value. We do not offer cash refunds for items returned with a gift receipt. GIFT RECEIPTS – Customers returning items with a gift receipt will be offered a credit note or goods to the same value. If the refund cannot be made to the original card, then a credit note or exchange will be offered.ĬASH – If the item was paid for by cash, the maximum we can offer as a cash refund at the time is £50, anything over that and the remainder can be offered as a credit note, or the remaining cash at an agreed time to suit. How and when we refund youĪ refund can only be issued in the same format as the original purchase.ĬARD - If the item was paid for by card, we’ll refund the same card originally used to pay for the item. The items must also be in perfect condition, have not been used/worn and have all of the original tags attached and packaging included. We offer refunds in-store for items returned within 14 days from the date of purchase, provided you have proof of purchase (till receipt AND/OR card receipt if paid by card). Specialist Bits and Specialist Leatherworkįor items bought in-store* and returned in-store.Items made to order in personalised colours.Special order items including all Samshield helmets and Kingsley Footwear.Please note that the items listed below cannot be returned, exchanged or refunded: ![]()
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